mospaly | Privacy Policy and How We Protect Your Data

1

Introduction & Purpose

Welcome to Mospaly's Privacy Policy. We believe every player's personal data is a valuable asset — and protecting it properly is our responsibility. This privacy policy sets out, with complete transparency, what data we collect, how we use it, and how securely we store it.

This privacy policy applies to the Mospaly website, mobile app, and all other digital services. By using any Mospaly service, you are considered to have agreed to this privacy policy. Please read it carefully before registering.

In summary: Your information is used solely to provide our services — it is never sold, never shared with third parties, and always kept secure.

2

What types of data do we collect

Mospaly only collects information that is necessary to deliver our services properly, maintain security, and fulfill legal obligations. See the table below for full details:

Data Type	Example	Reason for Collection
Personal Information	Name, date of birth, national ID number	For KYC verification and age confirmation
Contact Information	Email, mobile number, address	For account management and customer support
Financial Information	Mobile Pay/Nagad number, transaction history	For processing deposits and withdrawals
Technical Information	IP address, browser information, device type	For security and fraud prevention
Gaming Information	Betting history, win/loss records	To improve our services and promote responsible gaming

We never store your full payment card details or bank PIN. All payment information is handled directly by the relevant payment gateway.

3

How Your Information Is Used

Mospaly uses the information it collects for the following purposes. Each use is backed by a legitimate reason, and we never use your data beyond its stated purpose:

To create, manage, and secure your account
To process all financial transactions, including deposits and withdrawals
To complete KYC verification and confirm age
To provide customer service and support
To detect fraud, money laundering, and suspicious activity
To send bonus and promotional offers (with your consent)
To promote responsible gaming and support at-risk players
To improve site performance and enhance the user experience
To meet legal obligations and regulatory requirements

Marketing Communications: You can unsubscribe from marketing emails or SMS at any time — either through your account settings or by emailing us directly at support@mospaly.net.

4

Data Sharing & Third Parties

Mospaly does not sell your personal data to third parties. However, limited information may be shared in specific circumstances to provide our services:

With trusted payment gateway partners for payment processing
With licensed identity verification services for KYC verification
When required by a legal order or a legitimate request from a regulatory authority
With relevant law enforcement agencies during fraud investigations
With technology service providers (who are also bound by our privacy policy)

All third parties with whom data is shared are bound by a confidentiality agreement with Mospaly. They may only use the data for the specified purpose and nothing else.

5

Cookie Policy

Mospaly uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Essential Cookies: Essential for login sessions and security — these cannot be disabled
Functional Cookies: Used to remember your language preferences and settings
Analytics Cookies: Used anonymously to understand which pages are visited most
Marketing Cookies: Used to show relevant offers; you can turn this off at any time

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working.

6

Data Retention Period

Mospaly does not retain your data indefinitely. A defined retention period is set for each type of information:

All core data is retained for as long as your account remains active
Transaction records are retained for up to 5 years after account closure to meet legal requirements
KYC documents are retained in accordance with licensing regulator guidelines
Data related to marketing consent is deleted within 30 days of withdrawal
Data from inactive accounts is automatically reviewed after 2 years

Please note: Due to legal obligations, some data may not be deletable before a specified retention period, even upon your request. In such cases, we will inform you in detail.

7

Your Rights Over Your Data

Mospaly believes every user should have full control over their own data. Your privacy rights are outlined below:

👀

Right to Access

You may request to view what information Mospaly holds about you.

✏️

Right to Rectification

You can request that incorrect or outdated information be updated.

🗑️

Right to Erasure

You may request deletion of your data within the limits permitted by law.

⛔

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

📦

Right to Portability

You can request a copy of your data in a downloadable file.

📢

Right to Complain

If you object to how your data is used, you may file a complaint directly.

To exercise these rights, email us at support@mospaly.net. We will endeavour to respond within 30 days.

8

Data Security Measures

Mospaly uses industry-leading security technologies and practices to protect your data. Our security infrastructure is as follows:

TLS 1.3 / SSL 256-bit encryption for all data transmissions
AES-256 encryption applied to all stored data
Two-Factor Authentication support
Round-the-clock security monitoring and detection of suspicious activity
Regular security audits and vulnerability assessments
Data Backup & Disaster Recovery Plan
Strict data protection training and policies for all staff

In the event of a security breach, we will notify affected users within 72 hours and take immediate action to address the situation.

9

Child Protection Policy

Mospaly's services are intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors, and have no intention of doing so.

Age verification is mandatory at the time of registration
Proof of age documents are required as part of the KYC process
Any account identified as belonging to a minor is suspended immediately
Any data collected belonging to a minor will be deleted immediately

For parents: If your child has accidentally registered on Mospaly, please contact us at support@mospaly.net. We will close the account and delete all associated data without delay.

10

Privacy Policy Updates

Mospaly reserves the right to update this Privacy Policy as needed — whether due to expanded services, new technologies, or changes in applicable law.

Users will be notified by email in advance of any significant changes
The date of any policy update will always be shown at the top of the page
Continued use of the site after any changes will be considered acceptance of the updated policy
Previous versions of the policy are available on request at support@mospaly.net

11

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Mospaly's dedicated privacy team will handle your matter with the attention it deserves.

Email: support@mospaly.net
Live chat: click the chat icon in the bottom-right corner of the site
Support hours: 7 days a week, 24 hours a day
Average response time: within 2 hours (for urgent matters)

Our commitment: Mospaly has always respected your privacy. Your trust is our most valued asset, and protecting it is our foremost responsibility.

Mospaly's Privacy Policy — Your data is safe with us

How we protect your information

Secured with SSL Encryption

Your data is never sold

Your right to access your own data

Transparent Cookie Usage

AML Policy Compliance

Transparent Data Collection Policy

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