When gaming goes beyond entertainment, that's when problems begin. Mospaly wants you to always play with enjoyment, awareness, and safety. Our responsible gaming tools are here to help you stay in control.
Mospaly believes every player's gaming experience should be enjoyable, controlled, and healthy.
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately — and if you want to raise it, a 24-hour waiting period applies.
Decide in advance how long you want to play. Once that time is up, Mospaly automatically alerts you and can end the session if needed. Keeping track of time is the simplest way to game responsibly.
If you feel like you need a break from gaming, you can activate self-exclusion for anywhere between 7 days and 5 years. During this period, you won't be able to access your account or place any bets.
Decide in advance how much you're willing to lose in a given period. With the Loss Limit feature, once you hit that amount, further betting is automatically stopped.
Avoid making big decisions in moments of anger or frustration. Activating the Cooling-Off feature lets you voluntarily step away from gaming for anywhere between 24 hours and 6 weeks.
At regular intervals, Mospaly will remind you how long you've been playing and how much you've won or lost. This helps you stay aware and make informed decisions.
Responsible Gaming means gaming in a way where you stay fully in control — financially, time-wise, and mentally. At Mospaly, we always want your gaming experience to be a healthy form of entertainment, not a compulsion or habit you can't break.
Online gaming is growing rapidly in Bangladesh. Many people enjoy Sports Betting or casino games for entertainment. However, for a small number of people, that entertainment can gradually develop into an addiction — which is why awareness and the right information matter.
Mospaly's responsible gaming policy goes beyond just following rules. We actively work to support the wellbeing of our users — providing tools, sending alerts, and offering guidance toward professional help when needed.
A few simple habits can help keep your gaming in check at all times. Based on what we've seen at Mospaly, these are the most effective:
Sometimes the people closest to us notice a problem before we do. If a family member or friend feels their gaming is getting out of hand, help them take action. On Mospaly, family members can also contact our support team on someone's behalf.
Make sure children and minors cannot access your account. Keep your password private, don't share payment details, and lock your device when not in use.
Check off any of the statements below that apply to you.
⚠️ Warning Signs: Your answers suggest that gaming may be causing some problems. Please use our self-exclusion or cooling-off feature and reach out to us at support@mospaly.net.
✅ Positive Signs: Your gaming habits look healthy! Still, stay mindful and use our tools to keep things in control.
Activate responsible gaming tools on your account in just a few simple steps.
Log in to your Mospaly account. If you're not registered yet, sign up first and complete KYC verification. All responsible gaming features are available on verified accounts only.
Click the profile icon in the top right corner and go to the "Responsible Gaming" section. All protective tools are available there in one place.
Set a deposit limit, loss limit, session time limit, or bet limit — whatever you need. Reducing a limit takes effect immediately; increasing one takes 24 hours to apply.
Enable this feature to receive reality check reminders every 30 minutes, 1 hour, or 2 hours. Each reminder will show your total play time and financial summary.
Choose a cooling-off period when you need a short break. For a longer break, activate self-exclusion. During this time, no bonus or promotional communications will be sent to you.
For any concern or question, email us at support@mospaly.net or reach out via live chat. Our trained support team is always ready to guide you on responsible gaming.
If you notice these signs, don't wait — seek help now, whether for yourself or someone you care about.
You're consistently spending more than your set budget or borrowing money to place bets.
Trying to recover losses by placing larger bets after losing.
You are hiding your gaming or betting from family or friends.
Feeling restless, irritable, or frustrated when you can't play or have to take a break.
You sit down for a few minutes and hours pass without you noticing.
Gaming is straining your relationships with family, friends, or work.
The questions Mospaly users ask most often.
Gaming on Mospaly is about more than winning — it's about a healthy, balanced entertainment experience. Register today and use our responsible gaming tools to set limits that work for you.